Scope
This Policy sets out the conditions under which fees paid to milanj.money are eligible for refund, how cancellations are processed and the timelines that apply. It supplements the Terms of Use and any Order Form or partner agreement you have signed with us. Where there is a conflict, the Order Form or partner agreement prevails.
This Policy applies to milanj.money platform fees, subscription fees and one-time charges paid by users to milanj.money. It does not apply to:
Underlying payout amounts disbursed through the Services, which are governed by the payment rails and the receiving bank.
Charges levied by banking partners or third-party networks (IMPS, NEFT, RTGS, UPI).
GST and other taxes, which are governed by applicable law and are not refundable by milanj.money.
Refund eligibility
Subject to the conditions in this Policy, the following amounts are eligible for refund.
Billing errors. Platform fees billed in error or at a rate higher than the applicable contracted rate.
Undelivered setup fees. One-time setup or integration fees where milanj.money terminates the engagement before delivery of the relevant milestone, except where termination is for cause attributable to the user.
Prepaid subscription remainder. Subscription fees paid in advance where milanj.money terminates the engagement for convenience, prorated for the unused portion of the paid period.
Duplicate charges. Amounts charged more than once for the same Service in the same billing cycle.
All refund requests are subject to verification. milanj.money reserves the right to request supporting documentation before processing a refund.
Non-refundable items
The following are not eligible for refund under any circumstances.
Fees for completed transactions or delivered milestones, regardless of the outcome of the underlying business transaction.
Fees for the period during which the Services were used, even where the user terminates early within a committed term.
Subscription fees where the user terminates for convenience before the end of a committed term, unless the Order Form expressly provides otherwise.
Fees retained by milanj.money to satisfy legal, regulatory or audit obligations.
The underlying payout amounts disbursed through the Services to beneficiaries.
Fees for sandbox or trial access where the trial was provided free of charge or was subject to a separate trial-period agreement.
How to request a refund
To raise a refund request, follow these steps.
Include your account name, the invoice number or transaction reference, the amount in question and a brief explanation of why you believe the amount is eligible for refund.
Attach any supporting documentation, such as a screenshot of the duplicate charge or a copy of the relevant Order Form clause.
We will acknowledge your request within two (2) working days. If we require additional information, we will tell you what is needed and our review will pause until we receive it.
Processing timeline
Once we have confirmed that a refund is eligible, the following timelines apply.
Eligible refund requests are processed within ten (10) working days from the date of confirmation.
Refunds are issued to the original mode of payment used for the eligible amount (for example, the bank account from which the fee was debited).
Bank or rail processing time may add a further two (2) to seven (7) working days after we initiate the refund, which is outside milanj.money's control.
Disputed amounts. If you dispute a charge, raise it in writing within thirty (30) days of the invoice date. Disputed amounts are reviewed within ten (10) working days. Where the dispute is upheld, a credit or refund is processed under this Policy. Where it is not upheld, we will communicate the basis in writing.
Cancellation of services
Either party may cancel the engagement in accordance with the termination provisions in the Terms of Use or the applicable Order Form.
Subscriptions auto-renew unless cancelled at least thirty (30) days before the renewal date.
To cancel, email
compliance@milanj.money from the registered account email with your account name, the Service being cancelled and the effective date requested.
We will confirm receipt within two (2) working days and confirm cancellation within five (5) working days, subject to any notice period in your Order Form.
Access to the Platform continues until the end of the paid or notice period, after which the account is deactivated and data is retained or deleted according to the Privacy Policy.
Failed and reversed payouts
When a payout fails or is reversed by the receiving bank or payment rail, the following applies.
The principal amount of a failed or rejected payout is returned to your milanj.money wallet or settlement account, typically within one (1) to three (3) working days depending on the rail.
Transaction fees charged for a failed payout may be credited to your account at milanj.money's discretion where the failure was caused by a platform or network error. Fees are not credited where the failure was due to incorrect beneficiary details provided by you.
Reversed payouts are subject to the policies of the relevant payment rail (IMPS, NEFT, RTGS, UPI) and the receiving bank. milanj.money acts in accordance with those rules and cannot accelerate or override them.
If you believe a payout has failed but the funds have not been returned after three (3) working days, contact
compliance@milanj.money with the payout reference number and we will investigate.
Questions about this Policy?
Email compliance@milanj.money. For grievances, see the Grievance Redressal page.